Data export and deletion

The data in duplo is yours. You can export it at any time, and permanently delete the company or your account — yourself, without asking support.

Data export

Settings → Data (Super admin and Administrator). Two options:

• Everything in one ZIP — one XML file per module plus FORMAT.txt describing the format.
• By module — only the part you need (for example “Documents” or “Payroll” for your accountant).

Modules: company and settings, partners, items and inventory, documents, received invoices, received delivery notes, bank statements, accounting, fixed assets, payroll and other personal income, business trips, team, subscription.

Format

Every XML file starts with <duplo-izvoz> (format version, module, time, company details, who exported). Inside is one <tabela naziv="…" redova="N"> per table in the programme, and inside it one <red> per row. The element names are the column names as they are in the programme (lower case with underscores), so the export is readable even without a special tool — it opens in any editor, and in Excel through “Data → From XML”.

• a column without a value is omitted;
• dates are in ISO form (2026-09-25, times with Z = UTC);
• amounts are decimal numbers with a full stop (1234.50), boolean values true/false;
• complex data (e.g. the frozen customer details on a document) are nested elements, arrays are repeated <stavka>;
• identifiers are preserved, so links are followed by them: dokument_stavka.dokument_id → dokument.id, dokument.kupac_id → kupac.id.

What is not in the export

The API keys for SEF and SEO (secrets are not exported), internal file paths and the files themselves: the PDFs of issued documents, attachments, work order signatures and the logo are downloaded individually on their own pages. The NBS exchange rate lists and the statutory payroll parameters are platform data, not company data.

Every export is recorded in the team history (who, when, which module). The number of exports is limited to 30 an hour per company. The export works even when the subscription has expired.

Deleting a company

The parent company of an accounting agency (Biro plan) cannot be deleted while it has client or linked companies — first they are deleted or unlinked (Subscription → Clients). A client company the agency opened is deleted by the agency owner like any of their own companies; the slot is freed immediately.

A company is deleted only by its Super admin, on the same page (Settings → Data, the “Delete company” danger zone), in two steps:

1. Request — you review what is being deleted (the number of documents, received invoices, members), confirm that you have exported the data and understand that deletion is permanent, type the exact company name and, if you wish, give a reason. If the subscription is paid and active, you separately confirm that the remaining period is not refunded (the same rule as on cancellation).
2. Confirmation from the email — a link arrives at your address, valid for 30 minutes, which only your account can open. Opening the link only shows a summary; the deletion is carried out only when you click the red button.

After confirmation everything disappears: documents, lists, received invoices, bank statements, journal entries, payroll, fixed assets, travel orders, memberships, invitations, attachments, signatures and the logo. An open proforma invoice for the subscription is cancelled. Team members (including the accountant) lose access at that same moment and are notified by email; their accounts remain. There is no way to get the data back.

What remains and why

• Our proforma invoices and invoices issued to the company — they are Repsalio’s accounting records and are kept for 10 years under the Accounting Act (Zakon o računovodstvu), with the company details as they were at issue. Download them before deleting from the Subscription → Invoices page.
• The deletion record — name, PIB (tax ID), plan, subscription status, counters, reason and date (for support and statistics). The email address of the owner and of the person who carried out the deletion is kept for one year (for the “it was not me who deleted it” case), then deleted; only its hash remains.
• Documents already sent to SEF or SEO remain in those state systems — duplo no longer tracks them.
• Members’ conversations with support belong to their accounts, not to the company — they remain (with the name of the company the message was sent from) until the member deletes their account.

Your user account remains: you can open a new company (30-day trial) or accept an invitation to another team.

Statutory retention periods

The Accounting Act requires business books and documentation to be kept for at least 10 years, and payroll records permanently. After deletion that obligation stays with you — through the exported data and the downloaded PDFs. The alternative to deletion: leave the company with an expired subscription — reading and PDFs of existing documents work free of charge, nothing is billed, and new entries are locked.

Deleting a user account

My account → Delete account, the same two-step flow (link from an email, 30 minutes). The account cannot be deleted while you are the Super admin of a company — ownership cannot be transferred, so you delete the company first. Deletion removes the account, memberships in companies, invitations you sent and the support chat conversation; the documents and history you created stay with the companies, with your name as a snapshot (the company is the controller of its own records). Your address is also removed from the news mailing list. The owners of the companies you were a member of are notified.

My data

My account → My data gives an XML with everything the platform keeps about you as a person: account details, consents, memberships, active sessions and the support chat conversation — messages and the state of the conversation (the right of access under the Serbian Personal Data Protection Act, ZZPL).